Shipping Policy
At our shop, we strive to ensure your carefully selected items reach you safely and efficiently, so you can enjoy the warmth and beauty of our dry flowers, candles, and aromas as soon as possible. This shipping policy outlines our processes, timelines, and guidelines to keep you informed every step of the way.
All orders are processed within 1-3 business days of placement. Please note that business days exclude weekends and public holidays, during which processing times may be slightly extended. We take extra care when packaging your items—especially delicate dry flowers and candles—to prevent damage during transit, using protective materials that safeguard their quality while minimizing unnecessary waste.
Shipping times vary depending on your location, typically ranging from 3-7 business days for domestic shipments and 7-14 business days for international shipments. Please allow additional time for delivery during peak seasons, as carrier delays may occur beyond our control. You will receive a shipping confirmation once your order has been dispatched, which includes details to track your package’s progress.
We currently ship to most regions worldwide. If your location is not eligible for shipping, you will be notified during the checkout process. Shipping costs are calculated at checkout based on your delivery address, package weight, and shipping method selected. We occasionally offer free shipping promotions, which will be applied automatically when your order meets the specified requirements.
Please ensure your shipping address is accurate and complete at checkout. We cannot be held responsible for delayed or misdelivered orders due to incorrect address information. If you need to modify your shipping address after placing an order, please contact us as soon as possible—we will do our best to assist, but we cannot guarantee changes once processing has begun.
In the unlikely event that your package arrives damaged, missing, or with incorrect items, please inspect your order upon delivery and notify us promptly. We will guide you through the process of filing a claim and arrange for a replacement or refund, as appropriate, once we have verified the issue. Please note that we cannot accept claims for damage caused by improper handling after delivery or for items that have been used or altered.
We are committed to providing a smooth shipping experience, and we appreciate your patience and understanding as we work to deliver your order with the same care and attention that goes into curating our products. If you have any questions about our shipping process that are not addressed here, feel free to reach out for further assistance.