FAQ
How long do your dry flowers last?
Our preserved dry flowers typically last 6–12 months when stored properly. To maximize their longevity, keep them away from direct sunlight, moisture, extreme temperatures, and excessive humidity. Avoid touching or handling them excessively, as this can cause petals to fall or colors to fade.
Are your candles and aroma products safe to use?
Yes, all our candles and aroma products are crafted with safety in mind. Our candles are made with high-quality, non-toxic wax and lead-free wicks, designed to burn evenly and cleanly. Aroma products use gentle, skin-safe fragrances (where applicable). Always follow the safety guidelines provided with each product—never leave a burning candle unattended, keep candles away from flammable objects, and use aroma products as directed.
Do your dry flowers have a scent?
Most of our dry flowers retain a subtle, natural scent from their fresh state, though this may fade slightly over time. We do not add artificial fragrances to our dry flowers—their scent is purely natural. For a more prominent aroma, you can pair dry flowers with our aroma diffusers or scented candles.
Can I customize dry flower arrangements or aroma scents?
At this time, we do not offer custom dry flower arrangements or personalized aroma scents. Our collection is carefully curated to ensure quality and consistency, and all products are sold as shown on our shop.
Order Questions
How do I check the status of my order?
Once your order is processed and dispatched, you will receive a shipping confirmation with a tracking number. You can use this tracking number to monitor your package’s progress through the shipping carrier’s website. Orders are processed within 1–3 business days (excluding weekends and holidays).
Can I cancel or modify my order after placing it?
We process orders quickly to ensure timely delivery, so we cannot guarantee cancellations or modifications after an order is placed. If you need to cancel or change your order, please contact us as soon as possible—we will do our best to assist, but we cannot make changes once processing has begun.
What if I receive a damaged or incorrect product?
We take great care in packaging our products to prevent damage during transit. If you receive a damaged, defective, or incorrect item, please inspect your order upon delivery and notify us promptly. Provide photos of the damage or incorrect product, and we will guide you through our claims process to arrange a replacement or refund (as applicable).
Shipping & Delivery Questions
How long does shipping take?
Shipping times vary by location: domestic shipments typically arrive within 3–7 business days, while international shipments take 7–14 business days. Please allow additional time during peak seasons, as carrier delays may occur beyond our control.
Do you ship internationally?
Yes, we ship to most regions worldwide. If your location is not eligible for shipping, you will be notified during the checkout process. Shipping costs are calculated at checkout based on your delivery address, package weight, and selected shipping method.
Why is my package delayed?
Delays may occur due to carrier issues, customs processing (for international orders), peak seasons, or unforeseen events. You can track your package using the tracking number provided in your shipping confirmation for the most up-to-date delivery status. If your package is significantly delayed, please contact us for assistance.
Other Questions
How should I store my candles and aroma products?
Store candles in a cool, dry place away from direct sunlight and extreme temperatures to prevent melting or discoloration. Aroma products (such as diffuser oils) should be stored in a sealed container, away from heat and direct light, and out of reach of children and pets.
Are your products environmentally friendly?
We are committed to sustainability wherever possible. Our dry flowers are preserved using eco-friendly methods, and we use minimal, recyclable packaging for our products. We also prioritize working with creators who follow sustainable practices in crafting our candles and aroma products.